FAQ
Answers before you reserve.
Here are the most common questions about reservations, delivery, pricing, labeling, extensions, and cancellations.
How do I reserve the totes?
Submit the availability form with your dates, service area, and tote quantity. We first confirm inventory and availability, then send an invoice.
When is my reservation confirmed?
Submitting a request does not guarantee availability. Once an invoice is issued, requested inventory is held for 2 hours pending payment. Your reservation is confirmed once payment is received.
Are there credit or debit card fees?
No credit or debit card processing fees — ever.
Can I write on the totes?
Please do not write directly on the totes. Painter’s tape is included for labeling and should be removed before pickup.
Can I extend my rental?
Additional 7-day periods are $49 and are subject to availability. Contact us before your scheduled pickup.
What is the cancellation policy?
Reservations canceled more than 48 hours before scheduled delivery receive a full refund. Cancellations within 48 hours are subject to a 50% cancellation fee.
Can I request a custom tote quantity?
Yes. Choose Custom quantity on the reservation form and tell us how many totes you need. We’ll confirm what is available.
Can delivery and pickup be in different service zones?
Possibly. One-way extended delivery or pickup options may be available when you are moving between service zones. Contact us for pricing and availability.
Is Sunday service available?
Sunday delivery or pickup may be available with advance scheduling. A $50 Sunday service fee applies.